Liverpool Residents Action has four aims related to housing and communities in our constitution. These can be summarised as Needs, Access, Action and Solidarity.
If you have an issue or complaint and think it is casework please contact us , detailing the broad nature of your issue and your contact details. Our casework process is available here.
Our members are free, without any objections, to help anyone with a housing complaint and/or issue and are able to seek advice from the wider membership where needed. These might be complaints where someone needs help responding to a landlord/letting agent or contacting council departments.
More often though, issues and complaints can be complex, urgent and require extra help from the members’ network. Any member and anyone* from Liverpool who has a housing need may contact LRAction requesting help.
Examples of issues and/or complaints where someone can directly help, or the membership can consider as casework, are not limited but can range from disrepair issues, threat of homelessness, discrimination or harassment from landlords and their agents, observing at landlord inspections or council compliance visits, rent increases, deposit issues, eviction notices and support for holding landlords to account.
Volunteers will be sought from membership and at least two members must share the load of any case. All cases with permission of the individual(s) involved will be shared with our dedicated casework teams. Together they will collect and assess any case and inform the complainant on possible next actions, who will then lead on any instructions for members to take as LRAction.
For further information please see our constitution document here. Our casework process is available here.
* While we exclude some members from different institutions from membership this does not mean they are excluded from requesting help, however members are not obligated to take on any casework and are free to associate with any subjects of housing casework if they want to help.